Tuesday, June 27, 2017

Outlook search "Something went wrong and your search couldn't be completed"

In this case it's mine workstation with latest updates installed, and my first day after vacation with plenty of sun, beach, sand and sea. I was trying to get myself into working mode, so started with searching from tons of unread emails. (Un)fortunately, Outlook responded with "Something went wrong and your search couldn't be completed" .




After checking the application event log there was a warning event from Outlook source with id 36 and description:
Search cannot complete the indexing of your Outlook data. Indexing cannot continue ...(
error=0x81404005)
I thought my ost file got corrupted, so I've deleted the ost file and Outlook has recreated the ost file, but my Outlook search still couldn't be completed.
Fortunately, my internet browser search was working and found the Microsoft published article of known outlook issues after installation of latest June 2017 updates https://support.office.com/en-us/article/Outlook-known-issues-in-the-June-2017-security-updates-3f6dbffd-8505-492d-b19f-b3b89369ed9b . My issue is described as issue #5, with workaround of disabling the indexing.


There is a announcement that today 27/6/17 there will be Windows update fix for this issue.
So, until the fix is published, disable the Outlook indexing with steps described as workaround in the article, or do not try to search :)